Frequently asked questions

Answers on what you can donate, who can request items, the three eligibility tiers, collection and drop-off, and how fast StillUseful replies.

We reply to every enquiry within 2 working days.

What items can I donate to StillUseful?

Anything still usable: furniture, small appliances, tech, kitchenware, books, toys and clothing in good condition. We can't take items that are broken beyond repair, unsafe, soiled, or missing fire-safety labels on upholstered furniture.

Do I have to pay for an item I request?

Most items are free. A small number carry a low contribution to cover refurbishment parts. The price, or the fact that it's free, is always shown on the item before you request it.

Who is eligible to request items?

We use three tiers. Tier 1 items need only a short self-declaration of need. Tier 2 items need a simple proof upload, such as a benefits letter. Tier 3 items are reserved for people referred by a support worker or partner organisation.

How quickly will I hear back after an enquiry?

Every donation offer, item request and business enquiry gets a human reply within 2 working days — usually the next working day. Referral partners hear back within 1 working day.

Do you collect, or do I need to drop items off?

Both. Small items can be posted with a prepaid Royal Mail label, larger items are collected from anywhere in the West Midlands, and you're always welcome to drop off at our Birmingham workshop during opening hours.